Terms & Conditions
Quantum Bridles Limited and our affiliates provide access to the Quantum Bridles website. Please read these terms and conditions carefully, if you do not agree with them, do not use this website or make a purchase from us. Nothing in these terms affects your statutory rights. By using the Quantum Bridles website you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however, this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible and apologise for any inconvenience.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes only or for contacting you if we have a query. When placing an order to purchase goods from Quantum Bridles you will be sent an email confirming receipt of the order. A contract between you and Quantum Bridles will only take place once the order has been accepted & processed.
These terms and conditions are governed in accordance with the laws of England & Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
All products offered for sale by Quantum Bridles are priced in Pounds Sterling (GBP) & include UK VAT at the prevailing rate where applicable. For Overseas shipments - any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours some products may display an incorrect price. If the correct price is lower than that promoted we will always charge you the lower amount, process a refund for the difference & send you the product. If the correct price is higher, we will either contact you to advise you & request payment before dispatch or cancel the order, process a full refund & notify you accordingly.
We will contact you at various stages throughout the dispatch process by email to advise you on the status of your order. If your order is overdue please contact us for an update.
Most items are delivered Monday to Friday unless a Saturday delivery has been specifically requested. If you need an item urgently or by a certain date we request that you contact us prior to purchase to check stock levels & for confirmation of any additional associated costs.
When your parcel arrives at your delivery address a signature may be required to acknowledge receipt. Please note that we cannot request for couriers to leave items without a signature or the insurance on the parcel becomes invalid. Quantum Bridles use a variety of delivery services. Should you require your item to be sent with a specific delivery company please contact us prior to purchase.
Highlands, Islands & Remote areas: Small items will be sent with Royal Mail. For larger items or high value items a courier delivery is used. The following addresses are classed as Highlands, Islands & Remote areas: Isle of Wight, Isle of Mann, Channel Islands, Northern Scotland, Scottish Highlands & Northern Ireland.
International Delivery: Small items will be sent with Royal Mail. For larger items or high value items a courier delivery is used. Please note that for buyers outside of the UK the International Delivery Agent may contact you to settle fees levied by your countries customs office. These fees may vary & there is no possible way for us to calculate these before the item reaches your country. These fees are payable directly to your local customs office & it is your responsibility to settle them. We do NOT in any circumstances cover these costs. For orders outside of the EU please note that we do not refund VAT in conjunction with our very low or Free delivery options. Our delivery costings already take into account the VAT element & these funds are used to cover the cost of your delivery. Should you wish for the VAT to be removed from your purchase this is possible, but we would need to invoice separately for the actual cost of delivery.
We try to keep the stock displayed on our website as accurate as possible however owing to several different sales platforms occasionally an item showing in stock may have recently gone out of stock. If this is the case. We will inform you immediately with an expected delivery date. All delivery dates are estimates & are subject to availability. Should one or more items in the same order be out of stock the entire order will be held until the whole order is ready. If you would like in stock items to be sent before the entire order is ready an additional postage payment may be required.
Special Order Items
All items ordered specially, such as those ordered specifically for you, sourced outside our usual stock, those with personalisation or custom are non-returnable. You will be notified if your order is classed as one of these items at the point of purchase. Cancellation must be made within 48 hours of placing the order & this MUST be done by telephone on 07570 541451 or email at email@example.com. Until you have received an email from us confirming your cancellation the order is still considered as active. Once the 48 hour cancellation window has passed your item will be specially ordered from the manufacturer & cancellation, refund or exchange is not possible for any reason.
CREDIT or DEBIT CARD - A fast way to pay for immediate dispatch (stock dependant). We accept major credit and debit cards via the website. We cannot see your card details and therefore they can not be held by us. Transactions are shown in Pounds Sterling. Do not email your card details to us. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution. We do not store credit card details nor do we share customer details with any third parties.
PAYPAL - Another fast way to pay for immediate dispatch (stock dependant). We also accept major credit and debit cards via Paypal. We accept online payments through the Paypal secure environment & transactions are shown in Pounds Sterling. Do not email your card details to us. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution. We do not store credit card details nor do we share customer details with any third parties.
CHEQUE – We apologise but we are unable to take payment by cheque but do offer several alternative methods of payment.
GIFT VOUCHER - We will require the unique voucher number & any additional payment if applicable. Vouchers can only be redeemed via email & a scanned copy of the voucher will be required.
Offers & Promotions
Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offers or promotions. Some promotions are dependent on stock levels & are only offered on a certain amount of stock. In these circumstances, stock will be allocated on a first come first served basis & should the stock run out the promotion will end. Any monies will be refunded in full should this happen or you will be offered an alternative item or the same item at the usual price.
Quantum Bridles reserve the right to amend or withdraw promotions at any time without explanation, should circumstances change.
Quantum Bridles Discount Codes are redeemable for use online only. You must enter the code at the point of checking out your order. Voucher codes cannot be applied to orders retrospectively. You may use your code against any applicable product on our website except those in the Sale section of the site.
Exchanges & Returns for Online Purchases
We are happy to accept Online Returns & Exchanges received within 30 calendar days (14 calendar days for sale items). Returns accepted from UK customers only in Brand New, Unused, Unmarked condition complete with original packaging intact. Due to Health & Safety Guidelines once your item has been in contact with a horse it cannot be returned. Please use a clean tea towel or similar between the horse & the item if an item is to be tried on. If your item is received back in an unsatisfactory condition or has been in contact with a horse we reserve the right to send it back to you at your cost or charge a restoking fee. If an item has been specially made for you or ordered in for you it cannot be returned unless faulty. Return postage costs & the safe return of items are the sole responsibility of the buyer. We ask that items are returned using a trackable recorded service requiring a signature plus the correct amount of insurance covering the item. We cannot be held responsible for items being returned if they are damaged in transit on the way back to us or if we do not receive your item. If your item was offered with free shipping the actual cost of shipping the item to you could be deducted from any refund. For exchanges there will be an additional postage payment levied for the shipping of your new exchanged item as your initial was offered with free shipping included in the original price.
If you wish to return an item please contact us 07570 541451 Please include your contact information & the reason for your return in the parcel.
Quantum Bridle Ltd
Willow Pond Cottage,
Saddlers Wall Lane,
Should you wish to cancel your order for any reason cancellation can be made at any point before dispatch. Cancellation must be requested by email to firstname.lastname@example.org. Until you have received an email response from us confirming your cancellation the order is still considered as active. If you have not received an email response from us within 24 hours please contact us immediately by telephone on 07570 541451
Fair Wear & Tear Guarantee
Products are supplied with a manufacturers guarantee/warranty starting from the date of receipt. The term of the guarantee/warranty months providing products are used in accordance with the manufacturer's recommendations. Should you be dissatisfied with your item we require photographic evidence & in some cases goods will be returned to the manufacturer for inspection. Please allow up to 60 days for an exchange or refund. This is in addition to your statutory rights.
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of we are unable to handle and inspect any item unless it is still in the original packaging (Health and Safety at Work Act 1974).
Goods ordered from Quantum Bridle for delivery outside the UK may be subject to import duties and taxes which will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
When using the website, you are responsible for ensuring that any account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.
Quantum Bridle reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.
Please Note: We may not be able to add to or amend orders after you press the Order Now button.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes. Quantum Bridle is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
The website may contain links to other websites. Quantum Bridle is not responsible for the practices of other external websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
Quantum Bridle Ltd Company Registration Number: 11323171
Consilium House, 20 High Street, Lydd, Kent, TN29 9AJ
Quantum Bridle does not make any warranty that the contents of the site are free from infection or viruses or anything else which has contaminating or destructive properties and shall have no liability in respect thereof. All liability is excluded to the extent permitted by law including any implied terms