Returns & Exchanges
We are happy to accept Online Returns & Exchanges received within 30 calendar days (14 calendar days for sale items). Returns accepted from UK customers only in Brand New, Unused, Unmarked condition complete with original packaging intact. Due to Health & Safety Guidelines once your item has been in contact with a horse it cannot be returned. Please use a clean tea towel or similar between the horse & the item if an item is to be tried on. If your item is received back in an unsatisfactory condition or has been in contact with a horse we reserve the right to send it back to you at your cost or charge a restoking fee. If an item has been specially made for you or ordered in for you it cannot be returned unless faulty. Return postage costs & the safe return of items are the sole responsibility of the buyer. We ask that items are returned using a trackable recorded service requiring a signature plus the correct amount of insurance covering the item. We cannot be held responsible for items being returned if they are damaged in transit on the way back to us or if we do not receive your item. If your item was offered with free shipping the actual cost of shipping the item to you could be deducted from any refund. For exchanges there will be an additional postage payment levied for the shipping of your new exchanged item as your initial was offered with free shipping included in the original price.
If you wish to return an item please contact us 07570 541451 Please include your contact information & the reason for your return in the parcel.
Quantum Bridle Ltd
Willow Pond Cottage,
Saddlers Wall Lane,