We will contact you at various stages throughout the dispatch process by email to advise you on the status of your order. If your order is overdue please contact us for an update.
Most items are delivered Monday to Friday unless a Saturday delivery has been specifically requested. If you need an item urgently or by a certain date we request that you contact us prior to purchase to check stock levels & for confirmation of any additional associated costs.
When your parcel arrives at your delivery address a signature may be required to acknowledge receipt. Please note that we cannot request for couriers to leave items without a signature or the insurance on the parcel becomes invalid. Quantum Bridles use a variety of delivery services.
Highlands, Islands & Remote areas: Small items may be sent with Royal Mail. For larger items a courier delivery is used. We use DPD Local, UPS and DHL. The following addresses are classed as Highlands, Islands & Remote areas: Isle of Wight, Isle of Mann, Channel Islands, Northern Scotland, Scottish Highlands & Northern Ireland.
International Delivery: Small items may be sent with Royal Mail. For larger items or high value items a courier delivery is used. Please note that for buyers outside of the UK the International Delivery Agent may contact you to settle fees levied by your countries customs office. These fees may vary & there is no possible way for us to calculate these before the item reaches your country. These fees are payable directly to your local customs office & it is your responsibility to settle them. We do NOT in any circumstances cover these costs. For orders outside of the EU please note that we do not refund VAT in conjunction with our very low or Free delivery options. Our delivery costings already take into account the VAT element & these funds are used to cover the cost of your delivery. Should you wish for the VAT to be removed from your purchase this is possible, but we would need to invoice separately for the actual cost of delivery.